calendarBroom Leys Surgery would like to inform our patients that we are working with a company called Interface who are supporting the practice by conducting Chronic Obstructive Pulmonary Disease (COPD) reviews on some of our patients. These reviews will be done virtually or face to face. You may be contacted by the team directly, or we may call to offer you an appointment. This service is to support any patients that are most at risk due to not being reviewed during the pandemic.

Appointments

Urgent cases are seen on the day.

Routine appointments can be booked through reception or via our online services. You can pre-book appointments with GP's and Nurses up to 4 weeks in advance. GP's can offer you either face-to-face appointments or telephone consultations.

Face-to-face appointments are allocated a 10 minute time slot. If you think you will need longer than this please book more than one appointment.

Nurses based in our practice treat patients for a wide range of common conditions. Under normal conditions you can expect to see a nurse within one working day.

Let us know if more than one person in the family needs to be seen or you have more than one problem you wish to discuss as this will need extra appointment time.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Please note we have trained chaperones on site who can accompany you during your consultation whether you need an examination or not. Our Chaperones are trained to provide confidential support for all patients who require assistance or support during a GP or Nurse consultation.

You can help us by:

  • Being on time for your appointment.
  • Letting us know if you need to cancel
  • Calling for a home visit or urgent appointment before 10:30 am
  • Ringing for the results of tests between 11:00 am and 12.30 pm and between 3:00 pm and 5.30 pm  when the reception is usually less busy.

Missed Appointments

The practice has a ‘Did Not Attend’ policy. If a patient fails to attend a pre-booked appointment a warning will be sent via SMS or letter. If this happens THREE times in a twelve month period, the practice will discuss your attendance in view of possibly removing you from the practice list, which will result in you needing to re-register at a new practice.

Missed Appointments totals per month in 2022

January - 157 appointments totalling over 49 Hours 

February - 107 appointments totalling over 27 Hours 

March - 155 appointments totalling 37 Hours 

April - 111 appointments totalling over 26 Hours 

Please help us to reduce these numbers by letting us know if you cannot make your appointment you can do this by contacting reception on 01530 832095. 

We understand circumstances change and things come up, we ask you to appreciate the amount of time and appointments that are wasted that could have been offered to another patient that is needing it.  

We are hoping with SMS reminders and letters the number of DNAs will reduce. 

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