When We Are Closed
If you need urgent healthcare before 08:00 or after 18:30 Monday-Friday and all day during the weekends and Bank Holidays, please telephone 111.
Your telephone call will put you through to a trained member of the NHS staff who will arrange for a doctor or nurse to call you back to advise you on the best course of action for your particular problem.
If you need information or advice you can contact NHS Direct 111 or visit the website
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
There are several ways in which you can access the NHS on a bank holiday weekend:
- If you need urgent health advice when your usual GP practice is closed, please contact NHS111 online http://www.111.nhs.uk or by phoning 111. This service provides self-care advice on common ailments and, if necessary, they can arrange for you to see a nurse or doctor at one of the Healthcare Hubs in Leicester City, Urgent Care Centres in the County and Rutland or our Emergency Department.
- Your local pharmacy, or chemist, isn’t just the place where you pick up your prescribed medicines. Pharmacists are qualified health professionals and are the right people to see if you need advice or over-the-counter medicines. You can view bank holiday opening times here https://www.england.nhs.uk/midlands/nhs-england-and-nhs-improvement-midlands-work/bank-holiday-pharmacy-opening-times/
- If you have an urgent mental health need, call the Central Access Point (CAP) on 0116 295 3060, 24 hours a day. The service will arrange for you to speak to someone who can assess your needs and provide advice or refer you directly to an appropriate service.
- If it is a serious life-threatening emergency, call 999.
If you need medical help or have any health concerns over the bank holiday, the NHS is here for you, and you should still seek medical help if you need it. Please remember, if you have any symptoms of coronavirus, please do not go to any health services in person, unless an appointment has been made in advance. For advice on what to do if you have coronavirus please see https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/